This Privacy Policy explains how Zoromi Studio ("Zoromi", "we", "us"), a Maryland company, collects, uses and shares personal information when you use zoromi.studio and our related apps and services (the "Service"). By using the Service, you agree to this Policy. If you do not agree, do not use the Service.

1. What we collect

Information you give us: your email address, display name and password (stored only in hashed form), or your Google sign-in profile (name and email); what you create and upload - stories, prompts, character cards, images, audio and video, including any people, faces and voices in them - and the Output generated for you; works you submit to Zoromi Theater; messages you send to support, including screenshots; reports you send us, including, for urgent reports, your name and contact email; and, if you are a creator who gets paid, the payout and tax details you give us or our tax provider.

Payments: our payment providers (such as Stripe) collect your payment details. We receive and keep records of your purchases - amounts, dates, refunds and the provider's reference numbers - but not your full card number.

Information collected automatically: your device and browser type, an IP address shortened to its network part, the pages you visit and the site that sent you, an approximate country worked out from your device's time zone, and cookies and similar browser storage that we use to run the Service and count visits, and cookies set by advertising measurement tags (see section 5). Our web servers' security logs record full IP addresses, which we keep for about 14 days.

Information from others: Google, when you sign in with it; payment providers; people who report content to us; and other users, when what they upload includes you.

2. How we use it

We use personal information to: provide, run and maintain the Service, including generating content for you; process payments and refunds; keep the Service safe and lawful - including automated and human review of inputs and content, preventing fraud and abuse, and protecting children, which can include reporting to authorities such as NCMEC; respond to your requests, for which our staff may view your account and projects; analyze how the Service is used and why generations fail, to fix and improve it; send you messages about your account and purchases and, where allowed, marketing you can unsubscribe from; comply with law, enforce our Terms and protect our rights and those of others; and as part of a merger, sale or other business transfer.

Service providers who work for us, including: AI model providers for text, images, video, voice and safety review, which receive your prompts, uploads (including faces and voices) and Output so they can generate or check content; hosting, storage and content-delivery providers; email delivery; payment, tax and identity-verification providers; and customer-support tools.

AI assistants you connect, when you connect them (see section 4).

Advertising platforms, to measure our advertising (see section 5).

The public, for works you publish or share through the Service, such as in Zoromi Theater.

Authorities and others, when we believe the law requires it, or to protect the safety, rights or property of you, others, Zoromi or the Service, including reports about child safety.

A buyer or successor in a merger, acquisition, financing or sale of assets.

Others with your consent.

We do not sell your personal information for money.

4. AI assistants you connect

You can connect an AI assistant, such as ChatGPT or Claude, to your Zoromi account by signing in through the assistant or by giving it an API key you create in your account settings. A connected assistant can read your account information and content and, with your permission, ask us to create images and videos for you, which are charged to your API balance, a separate prepaid balance in US dollars.

We keep records of the requests a connected assistant makes on your account, such as when it made them and what it asked for, to run, secure and support the Service and to bill for it. What you share with an assistant is handled by the company that runs it under its own privacy policy. When you use a picture of a real person, through an assistant or on our website, you confirm that the person agreed and that you have the right to use it, and we keep a record of that confirmation as evidence (see section 7).

You can disconnect an assistant or delete an API key at any time in your account settings. Deleting your account also deletes its keys and connections.

5. Advertising measurement

We advertise the Service on other websites and apps. To measure how that advertising performs, we and our advertising partners use cookies, tags and similar technologies on our website, and our servers send our partners information about sign-ups and purchases. This can include your device and browser details, the pages you visit and the actions you take on our website, whether you came from one of their ads, a hashed (one-way coded) form of identifiers, such as your email address or account ID, and purchase details, such as the amount and currency. Our partners handle this information under their own privacy policies.

You can turn advertising measurement off in your account settings or, for this browser, with the button below. We honor Global Privacy Control.

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6. Where your information is processed

Zoromi is based in the United States. Your information may be transferred to, stored and processed in countries outside the one where you live, including the United States, which may not have the same data protection laws as yours. By using the Service, you consent to this transfer.

7. How long we keep it

We keep personal information for as long as your account is open and as long as we need it for the purposes above. Some records are deleted automatically sooner. Records of requests from connected AI assistants are kept for 13 months. Records that you confirmed you may use a picture of a real person are kept as evidence, including after your account is deleted. We may keep information longer where the law requires it, to resolve disputes, to enforce our Terms, to protect safety (for example, child-safety reports and the material related to them, as long as the law requires), or in backups until they are overwritten.

8. Your choices

You can see and change your account details in your account settings. You can delete your account on your account page or by writing to support@zoromi.studio. Deleting your account deletes the account and the content we hold for it - books, videos, uploads, projects, your library, messages and support tickets. We keep what section 7 allows, including payment records, works published in Zoromi Theater for the people who bought them, and, for an account closed for a serious breach of our Terms, a one-way fingerprint of its email address so that we can recognise it if it returns. While a safety review or a payment dispute on the account is open, we may be unable to delete it. You can unsubscribe from marketing emails with the link in each message. You can disconnect an AI assistant or delete an API key in your account settings at any time. You can turn advertising measurement off as described in section 5.

9. Security

We use reasonable measures to protect personal information, but no method of storage or transmission is completely secure, and we cannot guarantee the security of your information.

10. Children

The Service is for adults 18 and older and is not directed to children. Family workshop accounts must be created and run by a parent or guardian. If we learn that an account belongs to someone under 18, we may close it.

11. US state privacy rights

Depending on where you live in the United States, you may have rights to ask what personal information we have about you, to correct it, to delete it, or to opt out of certain sharing. Where a law gives you such a right, you can use it by writing to support@zoromi.studio; we may need to verify who you are, and we will respond as that law requires. We will not discriminate against you for using these rights. Advertising measurement (section 5) may count as "sharing" personal information under California law; you can opt out in your account settings, with the button under Advertising measurement, or with a Global Privacy Control signal (see section 5).

12. If you are in the European Union or the United Kingdom

This section applies only if you are in the European Economic Area or the United Kingdom, and only as far as EU or UK data protection law requires.

Who is responsible: Zoromi is the controller of your personal information. Contact: support@zoromi.studio.

Why we may use it (legal bases): to perform our contract with you - running your account, generating content, processing payments; our legitimate interests - keeping the Service safe and secure, preventing fraud and abuse, protecting children, improving the Service, and enforcing our Terms; your consent - for marketing emails where consent is required; and legal obligations - tax and accounting records, and reports the law requires.

What you must give us: an email address and password, or a Google sign-in, to have an account, and payment details to buy. Without them you cannot use those parts of the Service.

Automated decisions: our automated safety systems may block a request or hide content. You can ask for a person to review the decision by writing to support@zoromi.studio.

Your rights: you may ask us to access, correct or delete your personal information, to restrict its use, or to give you a copy in a portable form. You may object at any time to our use of your information based on our legitimate interests, and to direct marketing. Where we rely on your consent, you may withdraw it at any time, as easily as you gave it, without affecting what we did before. To use these rights, write to support@zoromi.studio. You may also complain to your local data protection authority - in the UK, the Information Commissioner's Office (ICO).

Transfers: your information is transferred to and processed in the United States and other countries outside the EEA and the UK (see section 6).

13. Changes to this Policy

We may change this Policy at any time. Changes take effect when posted here with a new date. Where the law requires it, we will give you notice of material changes.

14. Contact

Questions or requests: support@zoromi.studio.

Privacy Policy